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Q: How do I create an account?
Q: How do I personalize items?
Q: How do I place an order?
Q: How do I review my order?
Q: What if I forgot my password?
Q: When will my order arrive?
Q: When will my order be shipped if all items are not in stock when I place my order?
Q: How do I return an item?
Q: I remember seeing an item in an old catalog but don't see it on the website. Is it still available?
Q: I just placed an order but need to make changes, what do I do?
Q: Can I include a gift card?
Q: Can you gift-wrap?
Q: Where are the food items I ordered?
Q: I used to receive your print catalog, why haven't I seen one lately?
Q: Do you ship international orders?
Q: What if there are errors on this website or in materials produced by this website such as emails?

 

Q: How do I create an account?
A: To process your orders, we need to set up an account for you first. Having an account will enable you to place orders faster and more easily and track your orders online. Your last name and password are the keys to your Customer Account; they must be entered before any information can be accessed. You can create your account when you are ready to checkout. Here's how:
  1. When you're finished shopping and are ready to check out, you'll be prompted to Create an Account. You will need to enter your first and last name, company name if required, address, telephone information, and a password of your choice.

  2. Next you will be prompted to enter your last name in the field provided as well as a password. If you ever forget your password follow the easy What if I forgot my password instructions and we will email your password to you. . Only someone with access to the email address provided will be able to view the password.

  3. On the order form, enter your billing and credit card information. We do not save this information. You will be required to enter your credit card information each time you place an order. We have created this extra step to ensure the highest level of security for our customers.
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Q: How do I personalize items?
A: Some of the items that can be purchased from Jewishsource.com can be personalized. Products such as aprons, plaques, jewelry and others can be modified to include inspirational expressions, words of encouragement or the name of someone special. Any items on the Shopping pages that require customization will lead you to a page to fill out as you click on the Add to Cart button.

Here's an example of how to customize a ring:

  1. Click the More Info button on the desired ring.

  2. Click the Add to Cart button on the Item Detail Page.

  3. You will be presented with a page that allows you to enter a name and the ring size required.

  4. Click the Submit Customization button to add the item to the shopping cart. You will then be taken to your shopping cart to view your addition.
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Q: How do I place an order?
A: Placing your first order with Jewishsource.com is easy. Just follow these steps to order any of our great products online:
  1. Click on any item you'd like to buy. You can click on an item's picture, item description, or More Info link. You'll be taken to that item's Detail Page. On the Detail Page, you'll see a detailed description if available and an enlarged picture of that item.

  2. Enter the quantity of that item and click Add to Cart to add that item to your Shopping Cart. If you choose to continue shopping, click the Shop button at the top left corner and repeat the first step.

    When viewing your Shopping Cart you see the items you have added along with the total price. At this point you have several options:

    • Change Quantity— If you're changing the Quantity of an item, enter the new value you want and click the Update Quantity button to see your updated selection.

    • Delete Item— If you need to deleting an item, click the Delete Item box, select the item you wish to remove and click View Cart to view your updated cart.

    • Delete All— If you are Deleting All items, click the Delete All box and click your View Cart to see your updated selections.

    • Checkout— If you are Finished Shopping, click the Check Out box.This will take you to the Secure Order Form.

  3. Click Checkout when you're ready to place your order and you'll be taken to the Secure Order Form

  4. Enter the required billing address (such as name, mailing address, phone number, and email address) under Billing Address. If the items being purchased are to be sent to someone else as a gift such as a friend or family member, or your Shipping address is different than your Billing address, enter the necessary details under Shipping Address. Choose your method of payment. Note: Returning customers can use the Express Checkout method by clicking the Returning Customers link at the top of the page. You will need to enter your last name and password.

  5. Currently Jewishsource.com accepts Visa, MasterCard, American Express, Optima, and Discover credit cards for payment. Please note: Be sure to fill in all the necessary details to avoid delay or your order from being rejected.

  6. Enter the shipping method of your choice. Jewishsource.com offers several options for delivery and prices vary accordingly.

  7. If you choose to, you can include a gift message to be placed with the order on the packing slip.

  8. Click the Next Screen Please button to be taken to the Order Confirmation page. You will be presented with several options:

    • Order Now— If you are completing your order, click the Order Now button to have your order submitted.

    • Correct Order— If you need to make changes to your current order, click the Correct Order button.

    • Abandon Order— If for any reason you need to cancel your order at this point, click the Abandon Order button to clear your shopping cart and cancel the order completely.

    • Continue Shopping— If you still need to order more items, click the Continue Shopping button to be taken back to the Shopping Page.

  9. The Order Now button is the last step in your shopping experience. Be sure to click this button to complete your order!

  10. You will be taken to our Thank You page and receive a confirmation email with your order number for your records.
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Q: How do I review my order?
A: You can, at anytime, view your orders that you have placed. To review your past or pending orders:
  1. Click on the My Account link at the top of every page. This will take you to the My Account page.

  2. You'll be prompted to sign in at this stage by entering your last name and password. Verify that you are member signing in by pressing "This is Correct" button. (We do this to keep your information safe).

  3. Click on the Order Number to view your past or pending orders.

  4. To get the details of your order, click on the Order Number of your order you wish to view. You'll be able to see which items have already shipped and which are in process. If your order was shipped by UPS, we'll even tell you the UPS tracking number.
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Q: What if I forgot my password?
A: Don't panic if you have created an account before and can't remember your password. Jewishsource.com keeps this information confidential, but still allows you access to your profile and order status.
  1. Click the My Account button at the top of every page of Jewishsource.com

  2. Click the Forgot Your Password? Click here.

  3. Enter the email address you used to create your account. You will have to supply this information so it can be checked against our database. If a match is found, the password is sent to the email account that you used to open your account.
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Q: When will my order arrive?
A: Regular in-stock items sent throughout the continental United States typically arrive within 7-10 business days from the time we receive your order...oftentimes less depending on the proximity of the recipient from our Illinois fulfillment center. The only way to ensure a specific delivery date is to place a Rush Order for Next Day or Second Day delivery. Rush orders receive priority processing and fulfillment. Also, please note that Rush orders placed for items that require customization will be shipped Rush as soon as the customization is complete. For shipments to foreign countries, please contact our Customer Service Department.
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Q: When will my order be shipped if all items are not in stock when I place my order?
A: All items that are in stock will be shipped according to our regular shipping schedule. Remaining items are automatically backordered and ship as soon as the items are in stock at no additional charge.
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Q: How do I return an item?
A: During our retirement sale ALL SALES ARE FINAL unless it arrives broken or defective.  Please contact our Customer Service Dept. (service@jewishsource.com or 847-966-4040) for a return authorization prior to returning an item.
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Q: I remember seeing an item in an old catalog but don't see it on the website. Is it still available?
A: Sometimes an item is no longer available from a manufacturer. However, we may have remaining items in stock. Check our Clearance Page or contact our Customer Service Department for further assistance.
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Q: I just placed an order but need to make changes, what do I do?
A: If your order has not yet been processed, our Customer Service Department may be able to alter the order before it's too late. For fastest service, please contact us at 847-966-4040 between 8am-4pm Central Time and have your name, billing address, order number and phone number ready for the representative. Please note that changes may affect the processing time of your order.
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Q: Can I include a gift card?
A: Our ordering system cannot facilitate gift cards. However, you may include a gift message to appear on the packing slip that will go out with your package. If the shipping address is different than the billing address, then the packing slip does not display prices of the items.
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Q: Can you gift-wrap?
A: In order to expedite orders so that they arrive in an efficient, timely manner, we cannot gift-wrap orders.
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Q: Where are the food items I ordered?
A: Holiday Gourmet food items are arranged so that they arrive during the holiday for which the order is placed. This ensures freshness and avoids any possibility that perishables are left languishing over a non-delivery weekend. If the food item is indicated as year-round, it will be shipped according to our regular shipping schedule.
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Q: I used to receive your print catalog, why haven't I seen one lately?
A: We are no longer producing a print catalog. However, we have a wide selections of Judaica available via our website.
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Q: Do you ship international orders?
A: Yes, we do! Since launching our online catalog, we have received orders from England, Germany, Norway, Israel, Japan, Australia, Saipan and Guam to name a few. Please e-mail our Customer Service Department with the contents of your order and the delivery address so that we may gauge the shipping and handling cost. Please check with your local authorities as we are not responsible for Customs or Duties.

To maintain our high standards of freshness, food orders cannot be sent internationally.

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Q: What if there are errors on this website on in materials produced by this website such as emails?
A: Errors in description or typographical errors are subject to correction. In case of a design or style change we will send you the latest model. All orders are subject to acceptance by Hamakor Judaica, Inc. at its principal office.
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